Answers to common questions about Meatco orders, delivery, and products.
Yes. We deliver throughout Nairobi. Orders placed before 6PM are delivered the same day, and orders place after 6PM are delivered the next day.
Our customer support and order processing team operates daily from 8:00 AM to 6:00 PM. Orders can be placed online 24/7 through the Meatco website and app.
Meatco is based in Nairobi, Kenya and currently delivers across Nairobi. Our operations are centralized to ensure consistent quality, freshness, and reliable delivery.
All meat is professionally prepared, hygienically handled, and vacuum-sealed where applicable to maintain freshness, quality, and food safety during storage and delivery.
Our products are packed cold, vacuum sealed to remove all oxygen, and frozen before dispatch for food safety during transit.
The freezing is done while they are vacuum sealed so no moisture loss happens during the freezing process. There is also zero impact on quality of the product as a result.
We accept:
If you experience any issue with your order, please use the File a Complaint feature on our website or app and provide details and photos where possible. Our team will investigate and offer an appropriate resolution, including Meatco Wallet credit or a direct refund where applicable.
No. There is currently no minimum order for Express Delivery. For Free Delivery, minimum order is KES 2,500 for normal members and KES 1,500 for Gold Members.
We source our products from trusted farmers who meet our quality and food safety standards. Our goal is to provide fresh, high-quality meat products that customers can trust.
Yes. Meatco offers Halal-certified products and follows Halal handling standards. Products carrying the Halal badge are sourced and processed according to Halal requirements.
For Express Delivery: 30-90 minutes based on your location.
For FREE Delivery Tomorrow: Next day, any time between 8AM and 4PM.